FAQ2020-04-24T06:16:11+00:00
Do I need a referral?2020-04-07T08:40:43+00:00

No, you don’t need a referral to see a psychologist or clinical psychologist. However, if you are eligible to claim the Medicare rebate you will need a referral and mental health care plan from your doctor. If you are coming for insurance reasons (i.e., worker’s compensation or Motor Accident CTP) then you will need prior approval from your case manager.

Is my session confidential?2020-04-07T08:40:32+00:00

A psychologist is bound by a Code of Ethics that helps to protect your privacy. It is your right to choose whether to tell others about your contact with a Psychologist. However, a psychologist is also bound by a Duty of Care; this means that they are required to ensure your safety and the safety of others. In practical terms, it means that in extreme circumstances (e.g., suicidal intent or child protection issues) a psychologist will need to contact key people. In most cases this will be your Doctor, the local hospital or ambulance Service, police, or the relevant child protection agency. Where possible, you should be informed if this is going to happen and why it is necessary. For more information about limits to your confidentiality see our Privacy Policy.

Can I get a copy of my records?2020-04-07T08:39:57+00:00

Yes. By law you are entitled to have access to your file and/or request a copy. Please note that reasonable fees are charged for copying, collating and viewing a file. Your psychologist will typically ask that you make an appointment in order for us to explain the contents of the file and allow you to ask any questions before providing the copy. In rare circumstances we may not be able to provide a copy. More information about this can be found in our Privacy Policy or in the NSW Health Records and Information Privacy Act 2002.

Can I bring my children to my session?2020-04-07T08:35:54+00:00

It is not recommended to bring a young child along to your session. Having a child present can be distracting and may limit what you say and what you get out of therapy. If you have an older child who may be able to wait in our reception area, please bring something for them to do whilst they are waiting for you. Please note that our reception is generally unattended and there is no supervision for children.

What can I expect for my first session?2020-04-07T08:35:30+00:00

Before your session begins you will be asked to complete some standard paperwork including a personal details form and some questionnaires. You’ll also need to read through an information form outlining our service. When your session begins you will have the opportunity to discuss the paperwork with your psychologist to make sure all your questions are answered. With the paperwork out of the way, the first session usually involves you having the time to talk about why you’re there and your psychologist gathering some background information to fully understand your issues. Your psychologist will work with you to develop an understanding of what is troubling you and how therapy can help.

What types of therapy do you offer?2020-04-07T08:35:04+00:00

As a group we offer a range of therapies and treatment approaches. What is offered will depend on the training and preferences of the individual psychologist and what the presenting issue might be. All of our psychologists are trained in Cognitive Behaviour Therapy (CBT) in addition to other therapy approaches. The Our Psychologists page has more information regarding who offers what.

Do you do reports for criminal matters or family court?2020-04-07T08:34:12+00:00

No. We do not provide reports for family court matters or criminal matters.

Do you provide services under NDIS?2020-04-07T08:33:56+00:00

We are not registered NDIS providers. However, if you are self-funded we will provide an invoice for proof of service and payment.

How long will it take before I feel better?2020-04-07T08:33:38+00:00

Change is a very individual process and so many factors can influence recovery. It will depend on what symptoms you are experiencing, how long you have had those symptoms, what support you have, what goals you are expecting to achieve, where you’re at in terms of motivation to change and what skills you already have, etc. It’s normal for people to experience fluctuations in their recovery before they see an overall improvement. What you put into your treatment makes a big difference to the outcome. For some the transition can happen quickly, for others it’s a longer journey. What you put into your treatment determines the outcome.

What is the difference between a clinical psychologist, a psychologist, a psychiatrist and a counsellor?2020-04-07T08:32:30+00:00

Psychologists are registered professionals who are required to undertake training that meets certain training requirements and ethical standards. They are specifically trained in human behaviour. Some psychologists undertake additional training in specific areas of practice (such as clinical psychology). The study of clinical psychology involves the assessment, diagnosis and treatment of mental illness from a scientific framework.

A psychiatrist is first and foremost a medical doctor who specialises in the assessment, diagnosis and treatment of mental disorders. Psychiatrists can prescribe medication and tend to treat the more complex and serious mental illnesses.

Counsellors can provide support in lots of areas in life. They can come from all sorts of training backgrounds and, technically, anyone can call themselves a counsellor in Australia as there is no regulation of the industry. However, counsellors who volunteer to register with national counselling organisations in Australia that require members to meet minimum training and ethical standards.

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